We want you to be happy with Aurelo. Here's how returns and refunds work.
30-day guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery and we'll make it right with a replacement, store credit, or a refund.
Unopened products. Unopened, sealed boxes can be returned for a full refund of the product price within 30 days of delivery. Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong product.
Opened products. Because our strips are a consumable dietary supplement, we can't resell opened boxes. If you've tried the product and it isn't for you, email us within 30 days and we'll offer a partial refund or store credit. We handle these case by case and we're reasonable about it.
Damaged, defective, or wrong items. Send us a photo within 7 days of delivery and we'll ship a replacement at no cost or refund you in full. No need to return the item.
How to start a return. Email support@shopaurelo.co with your order number and the reason for the return. We'll reply within 1 to 2 business days with next steps.
Refund timing. Once approved, refunds are issued to your original payment method within 5 to 10 business days, depending on your bank.
Cancellations. Orders can be cancelled for a full refund within 12 hours of purchase. After that, the order may already be processing and will need to go through the return process above.