Enter the tracking number from your shipping confirmation email to see where your Aurelo order is right now.
Track your package
Tracking opens in a new tab on 17TRACK, which follows your parcel across every carrier it passes through.
Please enter a valid tracking number. It's usually 10 to 30 letters and numbers with no spaces.
- Step 1 Processing · 1 to 3 business days We confirm your order and prepare it for dispatch. You'll get an email with your tracking number as soon as it ships.
- Step 2 In transit · 7 to 15 business days Typical delivery window for the US and Canada after dispatch. Other regions: 10 to 25 business days.
- Step 3 Delivered Your strips arrive. Store the box somewhere cool and dry, and start with one strip a day.
Where do I find my tracking number?
It's in the shipping confirmation email we send when your order leaves the warehouse, usually 1 to 3 business days after you order. Check your spam or promotions folder if you can't see it. It's a separate email from your order confirmation.
My tracking number isn't showing any updates
Tracking numbers can take 2 to 5 days to show movement after they're issued, because the carrier scans the parcel at its first sorting hub rather than at pickup. If there has been no update for 7 days, email us and we'll look into it.
Why does my package have more than one carrier?
Orders ship from our fulfillment partner and are handed to a local carrier (for example USPS or Canada Post) for the final leg. 17TRACK follows the parcel across both, so you only need the one number.
My order says delivered but I don't have it
Check with neighbours, your building's mailroom, or anywhere a carrier might leave a parcel out of sight. Deliveries are sometimes scanned a few hours before they physically arrive. If it still hasn't turned up after 2 business days, contact us and we'll sort it out.
How long do I have before I should worry?
If your order hasn't arrived within 30 days of shipping, or arrives damaged, email us and we'll send a replacement or issue a refund. See our Shipping and Returns pages for the full policy.
Need a hand? Email support@shopaurelo.co with your order number and we'll reply within one business day.